Terms of Service

Last updated: October 2026. These terms apply to the Fennby mobile app and the fennby.com website (together, "Fennby"), which are provided by Omnivion Technologies Private Limited ("Omnivion," "we," "us" and "our").

1. Accepting these terms

By creating a Fennby account or using the Fennby app or website, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use Fennby.

2. What Fennby is

Fennby is a household grocery, pantry and meal-planning app. It is not an online supermarket, a grocery-delivery or restaurant-delivery service, or a coupon marketplace. Fennby doesn't sell groceries, and we aren't responsible for the products, prices or availability at any store.

3. Eligibility and your account

• You must be at least 13 years old to use Fennby. If you're under the age of majority where you live, you may use Fennby only with a parent or guardian's permission.
• Give accurate account information and keep your sign-in details secure. You're responsible for activity on your account.
• Tell us at [email protected] if you think someone has accessed your account without permission.

4. Households

• You can create a household, invite people to it, or join one you're invited to. Content you add to a household, including shared lists, pantry items, meal plans and the allergies you save, is visible to its members. Your dietary, cuisine and budget preferences are also shared unless you make them private (see the Privacy Policy).
• Household owners and admins can invite and remove members and change household settings, according to the roles shown in the app. Only invite people you want to share your household information with.
• If you leave or are removed from a household, you lose access to its shared content. Any Premium access you had through that household's plan also ends.

5. Premium subscriptions

Fennby is free to use. Premium is an optional paid subscription.

• Plans: Premium Individual ($1.99 per week, $5.99 per month or $49.99 per year) covers one person. Premium Household ($2.99 per week, $8.99 per month or $79.99 per year) covers up to 6 members of one household. Prices are in US dollars, may vary by region and app store, and are shown in the app before you buy.
• Billing: subscriptions are purchased and billed through the Apple App Store or Google Play, using the payment method on your store account.
• Free trial: where offered, a 7-day free trial is available to eligible new subscribers. Unless you cancel before the trial ends, your subscription starts and you'll be charged the plan price when the trial ends.
• Automatic renewal: your subscription renews automatically at the end of each billing period (each week, month or year) at the then-current price, unless you cancel at least 24 hours before the current period ends. Your store account is charged for renewal within the 24 hours before the period ends.
• Cancellation: cancel anytime in your App Store or Google Play subscription settings. Fennby's Settings → Billing links there. When you cancel, you keep Premium until the end of the period you've already paid for, and you won't be charged again. Deleting your Fennby account or the app does not cancel your subscription.
• Refunds: payments are processed by Apple or Google, and refund requests are handled by them under their refund policies. Fennby can't issue store refunds directly. Except where the law requires otherwise, we don't provide refunds or credits for partial billing periods.
• Price changes: if a subscription price changes, you'll be told in advance as your app store requires, and you can cancel before the new price applies.
• Restoring purchases: if you reinstall Fennby or switch devices on the same store account, use "Restore Purchases" to restore an active subscription.
• Feature changes: we may add, change or remove Premium features over time. If we remove a significant Premium feature, we'll tell you in advance.

6. Fennby AI

• Fennby AI is a Premium feature that answers questions about your pantry, meals and spending, and suggests shopping-list and meal-plan drafts.
• Drafts aren't applied until you review and confirm them. You're responsible for the changes you choose to apply.
• AI responses are generated automatically and can be inaccurate, incomplete or out of date. Don't rely on them for medical, allergy, nutritional or financial decisions.
• Don't use Fennby AI to generate unlawful, harmful or abusive content, or to try to bypass its safeguards.

7. Acceptable use

You agree not to:

• break the law or violate anyone else's rights while using Fennby;
• upload content that is unlawful, harassing, hateful, sexually explicit or infringing, or that contains someone else's private information without permission;
• harass, threaten or abuse other members of your household or other users;
• try to access accounts, households or data that aren't yours, or probe, scan or test Fennby's security without permission;
• disrupt or overload Fennby's systems, or use bots, scrapers or other automated means to access the service, except through features we provide;
• copy, modify, reverse engineer or resell Fennby, except as the law allows;
• submit false product reports or corrections, or misuse invitations to spam people.

8. Your content

• You own the content you add to Fennby, including lists, pantry entries, notes, photos, messages, and the reports you submit.
• You give us a worldwide, non-exclusive, royalty-free license to host, store, process, display and share that content as needed to operate Fennby for you and your household. This includes sending it to the service providers described in our Privacy Policy. The license ends when you delete the content or your account, except where the content has already been shared within a household or the law requires us to keep it.
• When you report a product or recipe issue, or send us feedback or suggestions, you allow us to use that report or feedback to improve Fennby's catalog and features, without owing you anything for it.
• You confirm you have the right to upload the content you add, including photos of other people.
• We may remove content or restrict features if we reasonably believe content violates these terms.

9. Product, nutrition, allergen and price information

Fennby shows product, ingredient, nutrition and allergen information from sources including Open Food Facts and our own catalog. This information can be incomplete, out of date or wrong, and products change.

• Not medical or dietary advice. Fennby is not a doctor, dietitian, medical device or allergen guarantee. Allergen highlights are based only on matching text in available ingredient information, and they can miss things. Always read the product's physical packaging, and talk to a qualified professional about allergies or dietary needs.
• Not financial advice. Budgets, spending totals and estimated trip costs are estimates based on information you or others enter. They aren't guarantees of what you'll pay or save.
• Recipes and meal plans are suggestions. Check ingredients against your household's needs, and follow safe food-handling practices.

10. Third-party services

Fennby works with services we don't control, such as the App Store, Google Play, Sign in with Apple, Google Sign-In and product databases. Your use of those services is governed by their own terms. We aren't responsible for them.

11. Fennby's intellectual property

Fennby's app, website, design, branding, logos and catalog content are owned by Omnivion or its licensors and are protected by law. While you follow these terms, we give you a personal, non-transferable, non-exclusive, revocable license to use the Fennby app on devices you own or control, for your own household's non-commercial use. You may not use Fennby's name or branding without our permission.

12. Disclaimers

To the extent permitted by law, Fennby is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise that Fennby will be uninterrupted or error-free, or that information in it will be accurate or complete. Fennby doesn't currently keep long-term backups of your data, so we can't guarantee that content will never be lost (see the Privacy Policy). You can export a copy of your data from Settings at any time. Some jurisdictions don't allow certain warranty exclusions, so some of these may not apply to you.

13. Limitation of liability

To the extent permitted by law, Omnivion and its directors, employees and suppliers won't be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of or inability to use Fennby. Our total liability for any claim relating to Fennby is limited to the greater of the amount you paid us for Fennby in the 12 months before the claim, or US$100. Nothing in these terms limits liability that can't be limited by law, including liability for fraud or for death or personal injury caused by negligence.

14. Indemnity

To the extent permitted by law, you agree to defend and indemnify Omnivion against claims, losses and costs (including reasonable legal fees) arising from content you upload or from your violation of these terms or the law.

15. Suspension and termination

• You can stop using Fennby at any time and delete your account from Settings → Delete Account. Deletion is scheduled for 30 days after you confirm, and you can cancel during that time.
• We may suspend or close your account, or restrict features, if you seriously or repeatedly violate these terms, if required by law, or to protect Fennby or other users. Where appropriate, we'll tell you why and give you a chance to respond.
• Sections that by their nature should survive termination will survive it, including sections 8 through 14 and 16.

16. Resolving disputes

If you have a problem with Fennby, please email [email protected] first. We'll try to resolve it informally, and we ask that both sides try to do so for at least 30 days before starting any formal proceeding. These terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to the paragraph below, the courts of Ranchi, Jharkhand, India have sole jurisdiction over any dispute arising out of or relating to these terms or Fennby.

Nothing in these terms takes away any consumer protection rights you have under the mandatory laws of the place where you live, including any right to bring a claim in your local courts where those laws give you one.

17. Additional terms for Apple devices

If you downloaded Fennby from the Apple App Store, these terms are between you and Omnivion, not Apple. Apple has no obligation to provide maintenance or support for the app. Apple isn't responsible for addressing claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, or intellectual property infringement claims. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation. You confirm you aren't located in a country subject to a U.S. government embargo and aren't on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

18. Changes to these terms

We may update these terms as Fennby changes. We'll post the new "Last updated" date on this page. For material changes, we'll notify you in the app before they take effect. If you keep using Fennby after changes take effect, you accept the updated terms. If you don't agree to them, stop using Fennby and cancel any subscription.

19. General

These terms, together with the Privacy Policy, are the entire agreement between you and Omnivion about Fennby. If any part of these terms can't be enforced, the rest still applies. Our not enforcing a provision isn't a waiver of it. You may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.

20. Contact

Questions about these terms can be sent to [email protected].